Privacy policy

This privacy policy describes how Ecolo Bike Moorea (“, the “Site” or “we”), as the data controller, is particularly attentive to the protection and respect of your privacy.

In accordance with the regulations, this privacy policy is intended to present to you the way in which we collect, use and share your Personal Information when you visit the Site.

We invite you to read our privacy policy carefully to learn about and understand our practices regarding the processing of your Personal Information.

1. Legal information

A. General Information

Ecolo Bike Moorea is registered under the number Tahiti 331942 in French Polynesia, whose head office is BP 30097 Temae Moorea French Polynesia.

Phone number: +68987380329 or +68987781332 or +68987332034

Email address:

B. Website editing and publications

The Site is published by Ecolo Bike Moorea and hosted by OVH SAS, a subsidiary of OVH Groupe SA, a company registered at the RCS of Lille under the number 537 407 926 and located at 2, rue Kellermann, 59100 Roubaix.

The director of the publication is Mr Arnaud Fabregues Bernard Gailleton, in his capacity as communications manager.

C. Copyright

This Site respects the copyright. All the contents, pages, scripts, icons or sounds of this site are the property of Ecolo Bike Moorea. Any production, reproduction or representation of this Site, in whole or in part, on any support whatsoever is prohibited. The non-observance of this prohibition constitutes a counterfeit being able to engage the civil and penal responsibility of the counterfeiter. It is strictly forbidden to use or reproduce the name “Ecolo Bike Moorea” or its logo, alone or associated, for any reason whatsoever and in particular for advertising purposes without the prior written consent of Ecolo Bike Moorea.

2. Definitions

“Personal data” or “Data” means any information relating to an identified or identifiable natural person. An “identifiable natural person” is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity.

“Sensitive data” is a special category of personal data. It is information that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, as well as the processing of Genetic Data, Biometric Data for the purpose of uniquely identifying a natural person, Data concerning health or Data concerning the sex life or sexual orientation of a natural person. Ecolo Bike Moorea does not process any sensitive data.

“Data controller” means the natural or legal person, public authority, department or other body which, alone or jointly with others, determines the purposes and means of the processing. In this case it is

“Regulation” means Regulation No. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of Personal Data and on the free movement of Data (RGPD) and the Data Protection Act No. 78-17 of 6 January 1978 as amended.

3. Data collected

When you visit our Site, we collect certain information about your device, your activity on the Site and information necessary to process your purchases. We may also collect additional information if you contact customer support or contact us via the various forms available on our Site.

In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information. See the list below for more information on what personal information we collect and why.

A. Children under 13 years old

Our Site is not intended for children under the age of 13. To our knowledge, we do not collect, use or disclose personal information from children under 13. If you believe that we have collected, used or disclosed personally identifiable information from a child under the age of 13, please contact us at so that we can take appropriate action.

B. Data collected by cookies and other trackers

The Site uses cookies installed on your computer during your navigation. A cookie is a small file that records information about your browsing on a Site.

Cookies allow us to understand how users navigate our site, and to obtain data from which we can improve the browsing experience in the future and keep items in your shopping cart after you log out.

The cookies we issue allow us to:
– Maintain the proper functioning of the Site
– To record and adapt the functionalities of the Site according to your browsing preferences (identification, adapt to the types of devices used)
– To manage the acceptance and the duration of conservation of the cookies

Cookies issued by third parties:

– Analytics cookies

Google Analytics, Google tag and Facebook Pixel cookies allow us to track the audience of our Site, to know your navigation on our Site and to generate statistical data about the use of the Site. This allows us to improve the performance of the Site and enhance the user experience.

The Data collected may include: your web browser version, your IP address, your time zone and the way you interact with the Site.

You can learn more about how Google uses your personal data here:

You can also disable Google Analytics here:

– Social network cookies

While browsing our Site, you have the option to click on the “social network” buttons to view our Instagram and Facebook profiles. These third-party applications are likely to deposit cookies to offer you targeted advertising. When you click on the social network icon, the social network may identify you.

We cannot control the process used by social networks to collect information about your browsing on our Site. We therefore invite you to consult their personal data protection policy in order to know the purpose of their use and the browsing information they may collect.

C. Cookie management

When you visit our Site for the first time, a banner cookies is displayed indicating the purposes of the cookies.
 You will find additional information on the parameters of the cookies used by Ecolo Bike Moorea as well as on the specific parameters to be selected if you do not wish that we use the totality or any of the aforementioned cookies in the heading “parameter setting of the cookies”.

You can also deactivate the installation of the ” cookies ” by configuring your navigator in this direction.

D. Sensitive data

We do not process any sensitive Data.

E. Data collected via forms

– Formulaire de contact

Lorsque vous nous contactez via le formulaire de contact présent sur notre Site, nous recueillons les Données suivantes:
– Nom
– Email
– Téléphone
– Message

Ces Données nous permettront de vous recontacter par email pour répondre à toutes les demandes et toutes les interrogations que vous vous posez par rapport aux actions de Ecolo Bike Moorea ou à nos produits.

– Direct contact to the customer support

When you contact us on the address we collect the following information:
– Email
– Content of the email

You are free to provide us with more information in the content of the email. We will use the information provided to provide you with the appropriate customer support.

4. Duration of storage

We retain Personal Information about you only for as long as necessary to fulfill the purpose for which it was collected, to meet legal retention requirements and for as long as necessary to protect our legitimate business interests.

A cookie is valid for 13 months from the day you gave your consent to the integration of the cookie.

Personal Data collected through our various forms will be retained for as long as you choose.

5. Purpose and legal basis of our processing

Each processing of Data has a specific purpose and a legal basis.

The purposes of the processing referred to in 3.b are:
– Obtaining statistical data

The legal basis of the processing operations referred to in 3.b is:
– Legitimate interest of the structure

The purpose of the processing operations referred to in point 3.e is
– To manage customer relations
– To analyze the answers to the forms according to the stated purpose

The legal basis for the processing operations referred to in point 3.e is
– Legitimate interest of the structure

The personal data collected will not be used for purposes other than those listed herein, unless we have obtained your consent or, if required or permitted by law.

6. Recipients of your data

Can be recipients of the data collected:
– Our “support” department for any special requests.
– We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights.

In the event of a contemplated or completed reorganization or restructuring, certain auditors, advisors, or acquirers may also have access to your Data.

7. Data transfer

We will not disclose any personal data without your prior consent. However, where required or permitted by law, we may disclose certain data without your consent.

Whenever we disclose your personal data, we will endeavour to disclose only what is necessary.

We do not transfer your Data outside the European Union. However, it is possible that your Data may be hosted on servers located outside the European Union.

In this case, we undertake to take all necessary measures to preserve the integrity and security of your Data so that it is
– Located in a state considered adequate by the European Commission.
– Sent to entities with sufficient guarantees regarding the protection of Personal Data through the implementation and signature of standard contractual clauses approved by the European Commission.

8. Treatment security

We ensure the processing of your Data in complete confidentiality and security by putting in place the technical and organizational measures necessary to preserve their security, confidentiality and integrity under optimal conditions.

Only strictly authorized persons will have access to your Data. No unauthorized third party will have access to it, except for legal obligations incumbent on the Data Controller.

9. Your rights

In accordance with the French Data Protection Act and the RGPD, you have at all times the right to access, modify, oppose commercial prospecting and, in the event of legitimate reasons, the right to limit the processing of your Data and the right to request the deletion of your personal Data. You also have the right to the portability of your Data, the right to define directives concerning your Data in case of death and the right to withdraw your consent. You may exercise your rights by writing to

If you are not satisfied with the processing of your Data or the exercise of your rights, you have the possibility to refer to the CNIL.

10. Update

This Policy may be updated from time to time. Therefore, We may change this Policy at Our sole discretion and without notice.

On the following basis:
– significant changes in legislation and/or jurisprudence as well as technical standards applicable to the Information System
– risk assessment;
– adjustments suggested by the implementation of internal information management procedures.

Last update: 28/01/2023

11. Contact

For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the contact information provided in Section 1.A) of this policy.